1.0 Purposes to Use, Release and/or Disclose Personal Data/Information

1.1 Hyundai Nishat Motor (private) Limited is committed to ensuring that your personal data is protected. The purpose of this form is to explain how we collect information about you, the procedures that we have in place to safeguard your privacy and how you can instruct us if you prefer to limit the use of that information.

1.2 Hyundai Nishat Motor (private) Limited, will use your personal data (by which we mean information we obtain directly from you, through the Vehicle Sales Order / Retail Customer Order No:……..………….…………… (“the Order Form”) or from third parties, such as credit reference agencies, or information we obtain as a result of our relationship with you for the following purposes:-

• (a) for registration of the vehicle stated in your vehicle order form to effect ownership with the relevant Pakistani authorities.
• (b) to share your information with our manufacturer and/or insurance companies, which will provide the necessary warranties and/or extended warranties (if any) for the vehicle;
• (c) to update our after-sales service records. The relevant information is then used by us, our appointed after-sales service dealers, our agents and sub-contractors to provide the relevant after-sales service and/or to repair the vehicle as well as to communicate with you on any matter relating to the provision of the service in general; and
• (d) for statistical analysis.

1.3 We will also disclose your information to:-

• (a) our service providers [example: providers of web hosting or maintenance services] for the purpose of supplying us with the inter connected server and/or web site link with the relevant authorities.
• (b) to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide; for administrative purposes and statistical analysis.

We will retain your personal information for a reasonable period in accordance with legal requirements and for administrations purposes as well as for so long as the vehicle remains in operation.

1.4 We would like to share your information with our business partners (service providers). We or they would like to contact you for the purposes below. If you would like to be contacted, please tick the relevant boxes:-

1.5 By returning this consent form, you consent to our processing information about your income for the purpose of hire-purchases.

1.6 If we change our data protection policy, we will e-mail you and may place notices on our web site, so that you may be aware of the information we collect and how we use it at all time. Our email to you will require your consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

1.7 The information you provide may be transferred to our principals outside Malaysia that may not/do not have similar protections in place regarding your data and its use as set out in this policy for survey purposes. By submitting this consent form, you consent to these transfers.

1.8 You have a right to request a copy of the personal data we hold about you. If you wish to exercise this right, you should:-

• (a) put your request in writing;
• (b) include proof of your identity and address (eg a copy of your driving licence and a recent credit card bill); and
• (c) specify the personal data you want access to, including any account or reference numbers where applicable.

We will reply to you within three (3) working days upon our receipt of your aforesaid request.

1.9 You have the right to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:-

• (a) put your request in writing;
• (b) provide us with enough information to identify you (eg. your account number, username, registration details); and
• (c) specify the information that is incorrect and what it should be replaced with.

1.10 You have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

• (a) put your request in writing by way of an email sent to us with a header that says to info@hyundaisukkur.com
• (b) provide us with your name and vehicle registration number to identify you.
• (c) If your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg sms, email or telephone), please specify the channel you are objecting to.

1.11 We welcome your views and feedback about our data protection policy. If you would like to contact us with any queries or comments, please send e-mail to customercare@hyundai-nishat.com or you can write to us at Customer Care at 1-B, Aziz Avenue, Canal Bank Road, Gulberg V, Lahore, Pakistan or call us at UAN: (042) 111-111-466

Hyundai Nishat Motor (Private) Limited Privacy Policy

This privacy policy; in accordance with the Personal Data Protection Bill (2021) & The Prevention of Electronic Crime Act 2016 and protects any information that you give Hyundai Nishat Motor (private) Limited.

Hyundai Nishat Motor (private) Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Hyundai Nishat Motor (private) Limited may change this policy from time to time. You should periodically visit our website from time to time to ensure that you are happy with any changes. This policy is effective from: 1st January 2023.

This privacy policy applies to all information collected from you.

1. What we collect

We may collect the following information:

• Name, company name and job title
• Contact information including address, phone number and email address
• Demographic information such as postcode, preferences and interests
• Personal/financial information such as EA forms, religion, date of birth, age*
• Other information relevant to motor vehicle purchase, customer surveys and/or others

*The personal information is required if you require us to assist you to apply for a hire-purchase loan to finance the purchase of any motor vehicle from us.

2. What we do with the information we gather

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

• inspection and/or registration of motor vehicle ownership at the relevant governmental and/or regulatory authorities.
• internal record keeping includes the updating of our after-sales service records of the motor vehicle. This relevant information will be used by us, our appointed after-sales service dealers, agents and/or sub-contractors to provide the relevant after-sales service and/or repair as well as to communicate with you on any matter relating to the provision of the service in general
• improvement of our products and services
• customization of our website
• activation of motor vehicle warranty with the relevant motor importers/distributors and/or relevant motor/manufacturer overseas and the activation of motor vehicle extended warranty with the relevant insurance company(ies)
• disclosure of your information to service providers, agents and/or contractors from time to time to help us to provide and market our products and services to you and you have the option to elect not to receive any direct marketing promotional information from us in the manner as referred to in Item No. 3 below.
• for statistical analysis and includes our disclosure of your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide; for administrative purposes and statistical analysis.

3. Protection of Personal Information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect from you and via online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

We may use your personal information to send you direct marketing information about us and/or third parties which we think you may find interesting if you tell us that you wish this to happen.

If you do not wish to receive any direct marketing information about us and/or third parties, you may:-

• put your request in writing by way of an e-mail sent to us with a header that says “Unsubscribe” to customercare@hyundai-nishat.com.
• provide us with enough information to identify you (eg. your account number, username, registration details).
• if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg sms, email or telephone), please specify the channel you are objecting to.

4. Retention of information

In view that the ownership of a motor vehicle may remain with its owner and/or the use of a motor vehicle can be for any particular length of time, we will retain your information as well as the information of the motor vehicle registered to you for the following time duration:-

• five (5) years from the date of the motor vehicle is registered into your ownership; or when any other party inform us that he/she/they is/are the new owner of the motor vehicle
• five (5) years (or such other longer time) from the date the motor vehicle warranty is activated with the motor manufacturer overseas and/or the date the motor vehicle extended warranty is activated with the insurance company(ies); or last date the motor vehicle was sent to our after-sales service centre/workshop for service and/or repair works.
• one (1) year from the date you submit your information and/or details to us through submission via our website and/or our consent form(s) when you visit us and/or our appointed sales and/or after-sales dealer(s).

5. Access and Accuracy of your information

You have a right to:-

• request a copy of your personal information we hold about you (for which we may charge a small fee, if necessary) for granting you access in your information. If you wish to exercise this right, you may:-

• (a) put your request in writing;
• (b) include proof of your identity and address (eg a copy of your driving licence and a recent credit card bill); and
• (c) specify the personal information you want access to, including any account or reference numbers where applicable.

You also have the right to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:-

• (a) put your request in writing;
• (b) provide us with enough information to identify you (eg. your account number, username, registration details); and
• (c) specify the information that is incorrect and what it should be replaced with.